Remote Customer Service Specialist

Summary

Join our team as a Customer Service Specialist and provide 5-star support to customers, working from home with a permanent set-up.

Requirements

• Experience in customer support or sales aftercare (essential)
• Experience using CRM systems (preferably HighRise)
• Knowledge of customer service principles, with strong communication and organisational skills

Responsibilities

• Handle client inquiries via phone, email, and social media with professionalism
• Maintain accurate client interaction records using CRM systems like HighRise
• Support the sales team by managing leads and completing sales-related tasks
• Provide clear communication and follow-up to ensure client satisfaction
• Attend weekly team meetings and training sessions to enhance service quality
• Acknowledge client enquiries via email promptly if they can’t be actioned immediately
• Provide basic information on services, equipment, and policies, and refer enquiries to the relevant department
• Escalate urgent client support tasks via WhatsApp, ensuring responses within 10 minutes
• Resolve client conflicts, ensuring effective solutions and continuous follow-up
• Monitor enquiry trends and collaborate with departments to develop solutions
• Process and manage leads, including assigning new deals in the CRM
• Manage invoices, consumable orders, and client information updates
• Assist in maintaining a high standard of client support and satisfaction
• Ensure client information is up-to-date and manage email subscriptions

Preferred Qualifications

• Previous experience in the beauty therapy industry (preferred)
• Proficiency in Microsoft Office and various communication tools (WhatsApp, Monday, Easy Insights)

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Paid leave
• Christmas Bonus