Remote Customer Success Associate

Brevo is the leading Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.

Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.

Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

As a Customer Success Associate at Brevo, you will oversee client portfolios from onboarding to renewal, collaborating with all departments to achieve customer goals. You’ll deliver demos, handle renewals, and identify growth opportunities, all while acting as the voice of our customers.

As a Customer Success Associate, you will:

• Manage a portfolio of new and existing clients from onboarding to renewal in a scalable manner.
• Collaborate closely with all departments daily to help your customers reach their objectives.
• Educate your client by delivering demos and training.
• Manage renewals, upsell, and cross-sell.
• Be the voice of the customer to the Brevo Product team.
• Drive regular cadence with customers to share results & actionable items.
• Identify and manage development and growth opportunities within the portfolio.
• Adopt a data-driven approach in managing your portfolio to identify and manage development and growth opportunities.

What will contribute to your success:

• You have a Customer-centric focus.
• Strong ability to understand, manage and drive customers’ needs and marketing strategy.
• Excellent presentation and communication skills.
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.).
• Proactive, autonomous, and efficient.
• You are Data-driven and a Team Player.
• Excellent presentation and communication skills in German (C1/C2) and English (B1/B2).
• Experience in CRM or as a CSM in a Martech company is a plus.

What we offer you:

• 30 days of vacation
• Fully paid Urban Sports Club M Membership
• Budget to subsidize various expenses like Lunch, Internet and well-being activities
• Budget to support your workspace at home
• Language learning with Babbel app!
• Subsidized BVG ticket for public transportation
• Second parent leave: 1 month of fully paid leave
• Global company offsite and inter-office trips
• A modern and very cool Office with kicker table, table tennis, and office Library
• 3 Days Home Office
• Free fruits & drinks
• Pizza Wednesday, Monthly breakfast & many events and fun activities
• Learning & development opportunities
• and much more!

Meet us:

• Video interview with the TA team
• Interview with Hiring Manager and another team member
• Case Study
• Case study presentation
• Final Interview with general Manager at the Berlin office

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.