Remote Customer Success Associate

Summary

Join Brevo as a Customer Success Associate to oversee client portfolios from onboarding to renewal, collaborating with all departments to achieve customer goals. As a key voice for our customers, you'll deliver demos, handle renewals, and identify growth opportunities while adopting a data-driven approach.

Requirements

• Customer-centric focus
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Excellent presentation and communication skills
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Proactive, autonomous, and efficient
• Data-driven and a Team Player
• Excellent presentation and communication skills in German (C1/C2) and English (B1/B2)

Responsibilities

• Manage a portfolio of new and existing clients from onboarding to renewal in a scalable manner
• Collaborate closely with all departments daily to help your customers reach their objectives
• Educate your client by delivering demos and training
• Manage renewals, upsell, and cross-sell
• Be the voice of the customer to the Brevo Product team
• Drive regular cadence with customers to share results & actionable items
• Identify and manage development and growth opportunities within the portfolio

Benefits

• 30 days of vacation
• Fully paid Urban Sports Club M Membership
• Budget to subsidize various expenses like Lunch, Internet and well-being activities
• Budget to support your workspace at home
• Language learning with Babbel app!
• Subsidized BVG ticket for public transportation
• Second parent leave: 1 month of fully paid leave
• Global company offsite and inter-office trips
• A modern and very cool Office with kicker table, table tennis, and office Library
• 3 Days Home Office
• Free fruits & drinks
• Pizza Wednesday, Monthly breakfast & many events and fun activities
• Learning & development opportunities