Remote Customer Success Associate
Payoneer
πRemote - United Kingdom
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Job highlights
Summary
Join Payoneer in London to drive customer success by building lasting relationships and helping clients achieve their business goals.
Requirements
- 1-2 of account management, business development or other relevant experience
- Fluent in English and Russian - Must
- A Bachelor's degree, preferably in business or communications
- Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
- Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
- Strong written and verbal communication skills
- Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
- Track record of meeting and exceeding business established goals
- Ability to make decisions in a changing environment, anticipate future needs and drive results
- High level of organization and focus and ability to work under pressure
Responsibilities
- Oversee and manage existing client relationship
- Play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs
- Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell
- Growing the companyβs capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects
- Review and propose process improvement that drive client and market penetration
- Build business success stories and case studies
- Maintaining all information of customer activity within CRM platform
- Participant events, below the line activities and represent Payoneer in industry forums to drive awareness
- Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team
- Develop long-term strategic relationships with key stakeholders
- Draft various business reports
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