Remote Customer Success Associate

Logo of Payoneer

Payoneer

πŸ“Remote - United Kingdom

Job highlights

Summary

Join Payoneer in London to drive customer success by building lasting relationships and helping clients achieve their business goals.

Requirements

  • 1-2 of account management, business development or other relevant experience
  • Fluent in English and Russian - Must
  • A Bachelor's degree, preferably in business or communications
  • Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
  • Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
  • Strong written and verbal communication skills
  • Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
  • Track record of meeting and exceeding business established goals
  • Ability to make decisions in a changing environment, anticipate future needs and drive results
  • High level of organization and focus and ability to work under pressure

Responsibilities

  • Oversee and manage existing client relationship
  • Play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs
  • Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell
  • Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects
  • Review and propose process improvement that drive client and market penetration
  • Build business success stories and case studies
  • Maintaining all information of customer activity within CRM platform
  • Participant events, below the line activities and represent Payoneer in industry forums to drive awareness
  • Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team
  • Develop long-term strategic relationships with key stakeholders
  • Draft various business reports

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