Customer Success Associate

Summary

Join Payoneer in London to drive customer success by building lasting relationships and helping clients achieve their business goals.

Requirements

• 1-2 of account management, business development or other relevant experience
• Fluent in English and Russian - Must
• A Bachelor's degree, preferably in business or communications
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• High level of organization and focus and ability to work under pressure

Responsibilities

• Oversee and manage existing client relationship
• Play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs
• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell
• Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects
• Review and propose process improvement that drive client and market penetration
• Build business success stories and case studies
• Maintaining all information of customer activity within CRM platform
• Participant events, below the line activities and represent Payoneer in industry forums to drive awareness
• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team
• Develop long-term strategic relationships with key stakeholders
• Draft various business reports