Remote Customer Success Engineer

Summary

Join us in the journey to serve the other 98% of enterprises struggling with data quality. As a Customer Success Engineer, you'll work closely with Solutions Engineering, Sales, and Product to deliver an amazing experience for our customers, be accountable for net revenue, and grow enterprise accounts.

Requirements

• 3+ years in customer-facing roles - Support/Services/Success with at least some technical account management experience in B2B SaaS
• Experience working with cloud-based analytical databases, such as Snowflake, Redshift, and BigQuery
• Ability to work with data hands-on, including reading and writing SQL, debugging SQL queries, and understanding how users interact with databases
• Understanding of data pipeline/ETL/ELT solutions
• Ability to partner with data engineers, data scientists, and analysts at mid market and Enterprise customers

Responsibilities

• Understanding our customer use cases related to data quality and engineering including, data pipeline health, data replication accuracy, dimensional data quality, and data drift collection
• Providing support and guidance to technical customers (to overcome challenges with deployment, and expansion of use cases
• And business users (for best practices and business goals)
• Retain and grow accounts - maintaining positive client relationships and proactively identifying opportunities (either organic growth or new lines of business)
• Responsible for managing renewals, expansions and net revenue quota
• Provide structured, condensed feedback to product and engineering that drives business value for Bigeye and our customers
• Turning one-off customer solutions into repeatable processes, we can apply across accounts

Benefits

• Generous salary and equity opportunity
• Remote first - Live where you want in the US
• Flexible PTO to have fun and recharge
• Medical, Dental, Vision and Life Insurance to keep you healthy
• Dedicated Parental Leave to take care of new additions in your household
• 401k plan to help you save for the future
• Learning and Development stipend to help you grow in your career