Customer Success Engineer

Summary

Join Health Gorilla's team and revolutionize healthcare! As a Customer Success Engineer, you'll play a crucial role in delivering exceptional value to our customers throughout their entire journey. If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we want to hear from you!

Requirements

• 5+ years of experience working in healthcare IT, customer success, or a related role
• Experience working with RESTful and/or SOAP APIs to integrate and automate workflows
• Experience with Project Management
• Strong knowledge of healthcare data standards, including HL7, FHIR, and CDA
• Experience with Mirth (or other integration engines) is a plus
• Proven ability to work with both technical and non-technical stakeholders
• Excellent communication and interpersonal skills to build trust and rapport with customers
• Ability to manage multiple projects and priorities in a fast-paced environment
• Problem-solving mindset with a focus on delivering customer value

Responsibilities

• Partner with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs
• Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions
• Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7, FHIR, and other data exchange protocols
• Conduct training sessions for customers, enabling them to effectively use our products and optimize their workflows
• Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience
• Gather and communicate customer feedback to the development teams to help shape future product enhancements

Benefits

• Market-based approach to pay, base salary range $122,000 to $150,000
• Discretionary bonus eligibility
• New hire stock option grant
• 401(k) plan with discretionary annual matching
• Medical, dental, and vision insurance
• Short-, long-term disability, life insurance, and mental health & wellness support
• Unlimited PTO plus 12 Holidays
• Paid parental leave (up to 12 weeks)
• Monthly stipend for phone and internet
• Stipend for home office equipment (we provide the laptop)
• Annual learning & development reimbursement