Remote Customer Success Engineer

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Tines

πŸ’΅ $120k-$135k
πŸ“Remote

Job highlights

Summary

Join Tines as a Customer Success Engineer and help customers automate repetitive tasks without writing code. As a key member of our global Customer Success organization, you will work closely with customers to onboard, grow, and expand their usage of the platform.

Requirements

  • 3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering)
  • Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
  • A passion for becoming an expert in a software solution like Tines
  • Curiosity to learn new technologies from both a Tines and customer perspective
  • Experience reading API docs and using an API to connect tools
  • A degree in computer science and/or experience with programming or scripting languages
  • Experience in enterprise security tools is a bonus, but not required
  • Passionate about supporting customers and helping them automate their repetitive and manual workflows
  • Comfortable in a fast-paced environment

Responsibilities

  • Design and Develop Automation Stories in Tines connecting tools together using their APIs
  • Work closely with customers while they onboard, grow, and expand their usage of the platform
  • Educate customers on how to get started, refine, and expand their automation use cases
  • Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
  • Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
  • Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
  • Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
  • Support Professional Services engagements to increase rapid adoption among our customers
  • Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc

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