Remote Customer Success Manager

12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!

12twenty is seeking a highly motivated and knowledgeable Customer Success Manager to support our law school partnerships. The ideal candidate will have familiarity with law school career centers, ABA/NALP reporting, law recruitment timelines, and On-Campus Interviews (OCI). In this role, you will be responsible for relationship management, helping law schools maximize their use of the 12twenty platform, and ensuring they achieve their career services goals. You will lead webinars, facilitate 1:1 sessions, and create educational content to support our partners.

Key Responsibilities:

• Build and maintain strong relationships with law school partners, providing expert guidance on career center operations and law recruitment processes.
• Support law schools in ABA/NALP reporting and ensure partners are on track with OCI and recruitment timelines.
• Lead webinars, 1:1 sessions, and create engaging content to enhance product knowledge and partner success.
• Proactively monitor partner health and ensure optimal product usage and satisfaction.

Preferred Qualifications:

• Familiarity with law school career centers, ABA/NALP reporting, law recruitment timelines, and On-Campus Interviews (OCI).
• Experience in customer success, account management, or career services support.
• Strong presentation, relationship management, and content creation skills.

You’ll be joining a team of passionate, talented, and diverse hard workers who share a common goal and an unbreakable commitment to tackling it. We are focused on building the tools we wish we had when we were searching for jobs and we are proud to have a product that we 100% believe in. We love this company, and are all personally invested in its success; not only for us but even more so for the customers we serve. Sound good? If so, we really want to meet you!

Annual compensation range: $70,000 - $75,000 base salary, $5,000 bonus

The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.

In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.

Benefits & Perks:

• Competitive salary
• Generous PTO policy
• Full benefits, including 401(k)
• Regular team happy hours and activities
• Remote work flexibility

12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!

12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!

Check out a video from a recent user conference: https://vimeo.com/254762533