Customer Success Manager

Summary

Join our team as a Customer Success Manager and help expand our impact by building meaningful connections with customers, delivering touchpoints, and sourcing expansion opportunities. You'll work in a fully remote position with flexible scheduling options and enjoy a competitive benefits package.

Requirements

• 2+ years in CSM or Account Management roles
• Experienced with CRMs like HubSpot, Salesforce, or similar
• Skilled at demonstrating product value across the lifecycle, achieving assigned objectives, and identifying and capitalizing on revenue opportunities
• Experienced with leading initiatives and running experiments to iterate processes
• Comfortable managing multiple projects simultaneously
• An excellent communicator (verbal, written, and in-person or on Zoom)
• Skilled at interdepartmental collaboration, with a “we all win together” mindset
• Able to work independently and reach out for help when needed
• Skilled at self-reflection and extracting the lessons from outcomes
• Invested in your personal and professional growth, including personal responsibility and accountability
• Aligned with CourseStorm’s values of Simplicity, Helpfulness, and Growth and the Customer Success team’s values of Curious, Trusted, and Approachable

Responsibilities

• Take care of our customers: Deliver touchpoints to an assigned book of customers throughout their lifecycle, including providing onboarding and coaching through launch, nurturing the relationship post-launch, and sourcing expansion opportunities
• Hold yourself accountable: Own and report on engagement, revenue, and churn metrics for your book of business. Engage in debriefs and postmortems to analyze the outcomes of your work, extract learnings, and iterate
• Stay organized: Plan activities and initiatives 3-6-9 months ahead, while remaining flexible in changing conditions. Utilize reliable organization systems to keep track of activities, meetings, communications, and due dates, and seek help when needed to ensure successful completion
• Invest in your own growth: Engage regularly in professional development activities selected in collaboration with management and in alignment with company needs and your interests
• Be a part of the team: Participate in regular team, cross-departmental, and project meetings. Share customer feedback and insights with management and peers. Raise questions, contribute ideas, and engage in our company-wide growth initiatives

Benefits

• Competitive salary
• A healthy and thriving company culture -- you’ll work with an amazing team!
• True work + life fit: we work hard and have high expectations of one another, but we also play hard and deeply respect our shared humanity and our need for balance
• Fully remote position with flexible scheduling options
• Health, dental, vision, short-term disability, and life insurance options
• Retirement Plan
• Paid holidays
• Unlimited Paid Time Off on our “Take What You Need” plan
• Paid professional development
• $1,200 home office budget
• $1000 annual personal learning stipend that can be used for books, online or in-person courses, and more. Have a friend or family member who wants to take a class with you? Use your stipend for them too!