Remote Customer Success Manager

Summary

Join Oyster's global employment platform as a Customer Success team member, working remotely to nurture and retain strategic customers. The role requires managing customer relationships, providing product training, and collaborating with cross-functional teams.

Responsibilities

• Manage a portfolio of Oyster's accounts, acting as a primary point of contact for customers
• Conduct regular account check-ins with customers to maintain healthy relationships and provide updates on product and service developments
• Educate customers about Oyster's products and services, providing basic product training for different customer personas
• Effectively address customer concerns and escalations, collaborating with other teams when necessary to find timely resolutions
• Collect and analyze customer feedback and data to identify trends and insights that can be shared with the broader team
• Collaborate with Product, Account Management, and Support teams to relay customer feedback and contribute to product improvements
• Participate in ongoing training to stay current with Oyster's evolving product offerings and industry trends