Customer Support Agent

Summary

Join SkySlope as a Customer Support Agent and provide exceptional customer, technical, and product support to real estate professionals. You will respond to support tickets, resolve issues, collaborate with peers, and maintain expertise on the SkySlope platform. The role operates on a 24/7 schedule with a 4x10 shift pattern. SkySlope offers a comprehensive benefits package including paid time off, various insurance options, retirement plans, and employee perks. The company values collaboration, empathy, and a sense of urgency. This is an opportunity to make a real impact within a growing and supportive team.

Requirements

• Experience providing a high level of customer service, preferably in a technology environment or call center
• Experience multi-tasking multiple responsibilities
• Experience with both Microsoft and Mac platforms
• Experience using a variety of different web browsers
• Ability to type 40+ WPM
• Excellent written and verbal communication skills
• Excellent teamwork skills

Responsibilities

• Respond and resolve customer support tickets via email, live chat, and phone calls in a timely and professional manner, while building customer rapport
• Contribute to the efficiency of the software support department, while also supporting their team members
• Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
• Troubleshoot technical issues and maintain strong communication with the customer throughout the process
• Identify, test, and escalate website issues to QA as necessary
• Use down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
• Maintain a fluctuating volume of incoming tickets/supporting other team members as volume varies

Benefits

• $1000 referral bonuses
• 15 PTO days per year
• 16 paid holidays per year (5 floating to be used at any time)
• Paid day off on your birthday
• 5 Days Paid Bereavement Leave
• 6 Weeks Paid Parental Leave
• Waldorf University discounts and perks
• Child literacy assistance program discounts
• Discounts on wireless, car, rentals, hotels, and more
• Medical, Dental, and Vision Insurance
• Short and Long Term Disability Insurance
• Accident insurance, Critical Illness, Hospital indemnity
• Company-paid Life Insurance
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• Pet Insurance
• 401k + match
• Employee Stock Purchase Plan opportunities