Remote Customer Support Agent

Summary

Join SkySlope as a Customer Support Agent and contribute to making life better for every real estate agent, broker, and service provider by providing exceptional customer, technical, and product support. As part of our team, you'll be responsible for responding to customer support tickets, resolving issues, supporting peers, and maintaining expert level proficiency on the system.

Requirements

• Experience providing a high level of customer service, preferably in a technology environment or call center
• Experience multi-tasking multiple responsibilities
• Experience with both Microsoft and Mac platforms
• Experience using a variety of different web browsers
• Ability to type 40+ WPM
• Excellent written and verbal communication skills
• Excellent teamwork skills

Responsibilities

• Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport
• Contributing to the efficiency of the software support department, while also supporting their team members
• Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
• Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
• Identifying, testing, and escalating websites issues to QA as necessary
• Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
• Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Benefits

• $1000 referral bonuses
• 15 PTO days per year
• 16 paid holidays per year (5 floating to be used at any time)
• Paid day off on your birthday
• 5 Days Paid Bereavement Leave
• 6 Weeks Paid Parental Leave
• Medical, Dental and Vision Insurance
• Short and Long Term Disability Insurance
• Company paid Life Insurance
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• 401k + match
• Employee Stock Purchase Plan opportunities