Remote Customer Support Specialist

Summary

Join the dynamic field of customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola.

Requirements

• Professionals with a degree in Business, Communications, or a related field
• A first experience as a customer support specialist with a strong interest in client relations and service excellence
• Effective communicators adept at understanding and resolving customer issues
• Team players who thrive in collaborative environments
• Detail-oriented individuals excelling in fast-paced, service-driven settings
• Enthusiastic learners committed to advancing their customer support skills
• Proficiency in customer support tools and software such as Sprinklr is highly valued
• Experience with German, Austrian or Swiss markets is beneficial, but successful candidate MUST SPEAK Fluently GERMAN

Responsibilities

• Provide exceptional customer support to clients through various channels (mainly email or online messages)
• Collaborate with the customer support team to resolve issues and improve service
• Assist in identifying and implementing service improvement initiatives, we love people with ideas!
• Foster a collaborative team environment focused on excellence in customer service
• Support in documenting and presenting customer support strategies and outcomes

Benefits

We can offer some flexibility!