Remote Customer Support Specialist
Ecolab
πRemote - United Kingdom
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Job highlights
Summary
Join the dynamic field of customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola.
Requirements
- Professionals with a degree in Business, Communications, or a related field
- A first experience as a customer support specialist with a strong interest in client relations and service excellence
- Effective communicators adept at understanding and resolving customer issues
- Team players who thrive in collaborative environments
- Detail-oriented individuals excelling in fast-paced, service-driven settings
- Enthusiastic learners committed to advancing their customer support skills
- Proficiency in customer support tools and software such as Sprinklr is highly valued
- Experience with German, Austrian or Swiss markets is beneficial, but successful candidate MUST SPEAK Fluently GERMAN
Responsibilities
- Provide exceptional customer support to clients through various channels (mainly email or online messages)
- Collaborate with the customer support team to resolve issues and improve service
- Assist in identifying and implementing service improvement initiatives, we love people with ideas!
- Foster a collaborative team environment focused on excellence in customer service
- Support in documenting and presenting customer support strategies and outcomes
Benefits
We can offer some flexibility!
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