Remote Customer Support Specialist II

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PartnerHero

πŸ“Remote - Romania

Job highlights

Summary

Join PartnerHero as a Customer Support Representative in French and English teams. We have opportunities available for those with customer support experience and those looking to break into the industry.

Responsibilities

  • Providing an amazing customer experience across all channels including email, and live chat in English and French
  • Handling different levels of customer inquiries ranging from order and product inquiries to basic technical troubleshooting
  • Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time, etc.)
  • Consistently achieving individual and departmental goals
  • Showing a strong comprehension of all policies and procedures
  • Resourceful by working cross-functionally to solve complex customer inquiries
  • Closing the feedback loop by sharing valuable customer insight across all departments
  • Escalating common trends from calls and emails to ensure swift action is taken
  • Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
  • Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
  • Handling other ad hoc requests as communicated by the Customer Happiness Manager

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