Remote Customer Support Specialist
Provi
π΅ $55k-$61k
πRemote - United States
Please let Provi know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Provi as a Support Specialist and enjoy a hybrid work arrangement, working from the office two days a week or full remote work if needed. You'll be responsible for answering and triaging incoming support tickets, assisting new users, and collaborating with cross-functional teams.
Requirements
- An empathetic, detail-oriented approach to customer service
- A deep interest in technology and problem solving, as well as a respect for the food & beverage industry
- Stellar communication skills, with the ability to identify whatβs being asked and clearly explain the answer to staff and clients, even under pressure
- A team player, able to manage repetitive tasks alongside more demanding troubleshooting issues and stretch projects
- An avid learner, always seeking new information and considering how to lift up teammates as your understanding grows
Responsibilities
- Answer and triage incoming Support tickets
- Escalate urgent requests or technical issues for quick resolution
- Assist new users on Provi by completing their account setup and responding to their questions with an eye for customer satisfaction
- Maintain a detail-oriented approach through user data update projects and ticket resolution
- Work with Support Leadership to recognize usage trends and opportunities for more efficient customer service
- Collaborate cross-functionally with Product, National Accounts, and the Distributor team by logging feature enhancements, connecting with account managers, staying up-to-date on distributor offerings, etc
- Create self-service internal and user documentation to enhance training resources
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO)
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- π°$14kπPhilippines
- πUnited States
- πEurope, Middle East, and Africa
- πPoland
- πRomania
- πNetherlands
- πNetherlands
- πUnited Kingdom
- π°$100k-$140kπUnited States
Please let Provi know you found this job on JobsCollider. Thanks! π