Remote Customer Support Specialist

Summary

Join us in our mission to empower small businesses and help them save time and money as a Customer Service Specialist with German.

Requirements

• Excellent spoken and written German skills
• Good spoken and written English skills
• Proficiency in using industry tools such as Kustomer, GSuite, and Jira
• Confidence talking with our customers to help them get the most from their current account
• A knack for finding novel ways to solve difficult problems
• An eye for identifying recurring issues and the initiative to help create new workflows to solve them
• Really strong organisational skills
• Some experience working in customer service for the finance industry
• Some experience working in startups

Responsibilities

• Spot patterns, enabling you to quickly identify and highlight areas that can be improved
• Juggle priorities to ensure that members get the best support experience
• Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits
• Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave