Remote DevOps Support Engineer

Summary

Join our team at TechBiz Global as a Technical Support Specialist! We're looking for someone to manage support tickets, provide technical support, troubleshoot issues, and work closely with customers and teams. If you have customer support experience, IT knowledge, and excellent problem-solving skills, this might be the role for you.

Requirements

• Ability to work in shifts
• Customer Support experience in customer-facing technical roles
• Previous experience in IT support organizations
• 2-3 years' experience working and troubleshooting in cloud-based environments (Azure\\AWS)
• Excellent problem solving and multitasking skills
• Ability to self-manage and take initiative
• Understanding of Windows/Linux environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools and Developing Automation
• Strong verbal and written communication skills in English

Responsibilities

• Manage support tickets using CRM tools
• Provide front-line technical support with exceptional customer service via Zendesk and Teams meetings
• Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues
• Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required
• Identify and escalate priority issues per client specifications
• Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues