Remote Director, Configuration Operations

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As the Director of Configuration Operations, you will oversee the pharmacy operations team, ensuring that consultative and quality-focused configuration solutions are delivered to clients promptly. Your team serves as the face of Abarca configurations, and your role is to lead them in adhering to quality processes that meet our clients’ needs. This position encompasses managing all aspects of successful configuration, including the creation of components, following system design standards, and executing testing methods to guarantee quality and consistency. You will address issues within the team and across departments to achieve desired outcomes and may also involve reviewing and negotiating tactical and strategic solution options to ensure client satisfaction.  You will engage with various departments and roles within the company as well as a dynamic combination of external clients and stakeholders.  Hence your messaging, executive presence and situational awareness are critical.  Applying various influencing techniques to gain alignment will be a part of your day-to-day execution skills.

The fundamentals for the job…

• Leadership and Team Management: Oversee configuration operations teams, providing strategic direction, mentorship, and professional development to ensure high performance.
• Strategic Client Relationship Management: Establish and maintain strong, long-term relationships with key clients at an executive level, serving as the primary escalation point for complex issues.
• Strategic Planning and Data Analysis: Conduct high-level data analysis to identify trends and opportunities, developing and presenting strategic recommendations to clients.
• Client Communication and Reporting: Lead the development of communication strategies to convey configuration options and recommendations, ensuring clear and impactful client reports and presentations.
• Collaboration and Cross-Functional Coordination: Collaborate with internal departments to ensure seamless configuration and service delivery, enhancing interdepartmental communication and collaboration.
• Gap Analysis and Solution Design: Conduct advanced gap analysis to evaluate complex client requirements, providing high-level insights and recommendations for solution design.
• Training and Mentorship: Lead training programs for clients and internal teams on advanced configuration tools and processes, mentoring Senior Configuration Architects and other team members.
• Post-Implementation Support: Oversee post-implementation activities, resolving advanced configuration issues and ensuring client satisfaction.
• Continuous Improvement and Innovation: Propose and lead enhancements to improve configuration efficiency and effectiveness, driving initiatives for continuous process improvement and innovation.
• User Acceptance Testing (UAT): Lead and participate in UAT testing for advanced product enhancements, ensuring thorough testing and validation of configurations to meet client requirements. Ensure thorough testing and validation of configurations to meet client requirements.
• Monitoring overall performance and managing the development of the Configuration Operations teams, including setting, reviewing, and measuring quality standards, documentation standards, processes, and procedures.
• Conduct performance reviews, quarterly/semiannual check-ins, and staff meetings to guide performance management and employee development efforts and direct them toward departmental goals, including quality and process improvement efforts.

What we expect of you

The bold requirements…

• Bachelor’s Degree or Master’s Degree in Engineering, Business or Health Administration. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 10+ years of experience within a role in pharmacy benefit management and external regulator guidelines (such as Medicare, Medicaid, and state requirements).
• Experience within a leadership role overseeing teams and developing them.
• Ability to prioritize and handle multiple projects at once without missing deadlines.
• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to have…

• Experience working with Azure and SQL.
• Pharmacy Technician accreditation.
• Project Management Certification/Experiences

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

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