Remote Director, Hardware Operations

Summary

The job is for a Hardware Operations role at Adentro, a San Francisco-based data analytics company. The successful candidate will manage the supply chain logistics and inventory management of WiFi Access Points, work with cross-functional teams, and ensure timely delivery of hardware to customers.

Requirements

• Must be a forward thinker in bringing best practices to WiFi network implementations
• A minimum of 5 years’ experience managing enterprise grade WiFi network operations
• Bachelor's degree in computer science or equivalent experience
• Advanced IT networking certification
• Experience with industry leading WiFi network equipment: Cisco Meraki, Aruba, Ruckus, OpenMesh, etc
• Excellent oral and written communication skills for technical and non-technical audiences
• Must possess interpersonal, analytical, organizational skills and great attention to detail in planning and documentation
• Must be able to prioritize tasks and work well under pressure, self-motivated and service-focused
• Ability to travel 10% or more of the time

Responsibilities

• Establish strategic direction and goals for hardware operations, including growth management, cost, quality, delivery, and fulfillment
• Inventory Management: Forecast demand and manage inventory costs and availability
• Own relationships with distribution and manufacturer partners to maintain supply chain (Shipmonk, OpenMesh, Meraki, Boomtown, UPS, Fedex)
• Ensure and optimize timely, cost effective delivery of hardware to customer
• Manage logistics lifecycle of hardware (Purchasing, Fulfillment, Shipment, Return, Reverse Logistics, etc.)
• Manage network infrastructure lifecycle including commissioning, firmware, hardware upgrades and decommissioning
• Architect wireless technical solutions to meet the customers’ business requirements
• Project management of enterprise network and hardware integration design and implementation
• Manage Professional Services vendor and process (installs, site surveys, integrations, etc)
• Manage technical onboarding program, support, and experience
• Ensure network and hardware customer service level agreements are met
• Develop and lead technical enablement training and onboarding program (e.g. help center articles)
• Identify, recommend and implement changes to improve productivity and reduce cost related to functional areas
• Maintain network and hardware operations documentation, including configuration data, change requests, installation procedures, diagrams, and test plans
• Support Sales and Customer Success teams in pre/post sales lifecycle
• Support the work of our engineering teams in monitoring and troubleshooting network operations

Benefits

• 100% Remote work
• Laptop and other equipment fundamentals (monitor, keyboard, and mouse if you need it!)
• Flexible Vacation Policy
• Excellent benefits package
• Education and career development support
• Stock options