Remote Director, IT Infrastructure

Summary

Join our innovative team as Director Infrastructure & Operations at Evergreen Nephrology, where you'll lead a team of technology professionals to support IT platforms, manage budgets, and drive growth initiatives. As a key member of the IT leadership team, you'll prioritize and align IT resources to strategic objectives, manage vendor relationships, and ensure teammates receive necessary technology training and support.

Requirements

• Seven (7) years of experience in IT infrastructure management
• Five (5) years of experience working with executive leadership (e.g., Vice President level and above)
• Five (5) years of technology experience from within a healthcare organization
• Five (5) years of experience overseeing projects or programs requiring the integration of cross-functional technology and/or business solutions
• Five (5) years of experience with IT Service Management (ITSM) and frameworks (e.g., ITIL)
• Five (5) years of experience with telephony/contact center solutions
• Three (3) years of experience with Microsoft cloud-based services (Office365, Azure AD, Azure)
• Three (3) years of experience managing Tier-1 Help Desk function
• Three (3) years of experience managing end user computing procurement and provisioning processes
• Three (3) years of experience managing network operations and circuits
• Three (3) years of experience managing operating and/or capital budgets
• Three (3) years of experience as a people manager
• Ability to manage budget spending/forecast through managers to meet functional objectives
• Stakeholder management skills and the ability to define and communicate the data strategy to both technical and non-technical audiences
• Proven understanding of healthcare privacy and security practices
• Excellent communication skills, both written and verbal
• Intermediate skills with MS Office Suite of products including Outlook and Teams

Responsibilities

• Identify appropriate team structure and headcount to support end user computing, telephony, network, help desk, collaboration, and cloud services
• Develop a cycle of constant optimization with a focus on process and cost efficiencies
• Develop and operationalize IT service management (ITSM) policies and procedures and appropriate tracking platforms
• Oversee Tier-1 Help Desk operations strategy, platforming, and teaming approach
• Maintain in-office (e.g., conference room) collaboration and A/V enablement strategy
• Evaluate and (re)align value-added reseller (VAR) relationships
• Negotiate hardware and software vendor fulfillment and support agreements
• Improve equipment procurement and provisioning lifecycle processes
• Develop and implement best practices for the use of Microsoft M365 platforms (email, Teams, SharePoint, etc.)
• Partner with InfoSec team to ensure I&O platforms implement security policies and controls
• Improve identity management (de)provisioning in partnership with Human Capital and InfoSec teams
• Develop mobile connectivity strategy and implement platforms to enable field teams operating remotely
• Partner with Central and Clinical Operations leadership to identify appropriate end user computing and peripheral device models supporting Teammates in various roles and locations
• Oversee physical site security systems selection and management
• Manage physical site network circuit ordering and vendor management
• Regular and reliable attendance

Benefits

• Competitive base pay with bonuses
• Paid time off starting at four weeks for full-time employees
• 12 paid holidays per year
• Reimbursement for continuing medical education
• 401k with match
• Health, dental, and vision insurance