Remote Director, Vendor Operations

Summary

Join a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. The Vendor Operations Director oversees the entire vendor operations retrieval method process from start to finish.

Responsibilities

• Drive retrieval operations key performance indicators to achieve best in class quality and performance
• Analyze retrieval key performance indicators; including retrieval volumes, staff productivity and resource allocation to ensure forecasting, staffing, and scheduling plans meet business goals and objectives
• Oversees and manages a team including but not limited to managers, supervisors and analyst, working to retrieve charts
• Create metrics and reporting to help drive and demonstrate successful performance for all of vendor operations retrieval method
• Prepare and present reporting on key performance metrics for Operations Leadership on inventory management
• Collaborate with Business Intelligence, Development, and Director on system enhancements
• Own vendor relationships, vendor success KPI’s and contracting SLA’s
• Participate and present data during weekly meetings with the Operations Leadership Team to discuss trends, projections, and to create a plan of action to meet contact center metrics
• Partner with Product/Engineering to drive Automation and Digitization of HIH Processes to reduce/eliminate manual process friction and enable more consistent processes
• Partner with Finance on payments and reconciliations in a proactive manner
• Be a leader in championing Continuous Improvement practices and processes