Remote Education and Enablement Coordinator

Summary

Join a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare as an Education and Enablement Coordinator at Thyme Care.

Requirements

• Fluency in Spanish and English
• Experience facilitating and building new hire onboarding training
• Quality auditing skills and ability to coach and provide feedback
• Effective listener and communicator
• Comfort with ambiguity

Responsibilities

• Facilitating training sessions and developing training content for Thyme Care’s Care Team onboarding program
• Reviewing trainees’ interactions with our members (via telephone, text, email, etc.) and providing coaching
• Ensuring that new hires and existing Care Team members receive the training and coaching to be successful in their roles
• Identifying and surfacing quality trends and training needs to inform better enablement materials and coaching areas for the Care Team
• Assessing interactions against our quality standards to ensure that quality standards are met consistently by new hires by the end of their onboarding period

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours