Remote Engineering Manager

Summary

Join IntelliDyne as Engineering & Operations Manager in Washington, DC and lead the on-call/after-hours staff, oversee operations and engineering teams, and provide remote and on-site support.

Requirements

• 10+ years of relevant experience in a Systems Engineer role or similar capacity
• At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support
• A Bachelor’s degree in an IT or related field
• 1 of the following certifications: M365X, VCP or CCNP
• Active Top Secret clearance

Responsibilities

• Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly
• Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers’ personal and professional development goals
• Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity
• Provide remote and on-site support until the incidents are resolved
• Provide a root cause and mitigation analysis post-incident within 24 hours
• Configure and manage Group Policy including: GPO settings, application to OUs, and deployment
• Perform SQL Database maintenance, upgrades, configuration, and system performance tuning
• Assist in Datacenter consolidation projects and integrations including Hyper-V with ESXi
• Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc
• Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management
• Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
• Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options