Enterprise Account Manager

Summary

Join InvoiceCloud as an Account Manager, Insurance, and play a pivotal role in expanding our presence within the insurance sector. Build strong relationships with key stakeholders at top insurance carriers, understand their evolving needs, and drive cross-sell and upsell opportunities. Collaborate with Customer Success, Product, and Marketing teams to achieve strategic growth. Develop and execute account plans, identify growth paths for each customer, and achieve quarterly revenue targets. Track account health and product usage, and stay informed on industry trends. This role requires strong sales skills, experience in account management or solution sales within insurance, and a proven track record of exceeding targets.

Requirements

• Strong sales skills, including prospecting, closing deals and managing the sales cycle
• 5+ years of experience in account management, customer success, or solution sales—preferably in insurance, SaaS, or payments
• Proven track record of hitting or exceeding cross-sell/upsell targets in a B2B environment
• Strong understanding of insurance operations, billing workflows, and policyholder experience
• Excellent relationship-building, communication, and presentation skills
• Strategic thinker with the ability to analyze data, uncover insights, and translate them into action
• Experience using Salesforce or similar CRM tools to manage pipeline and forecast revenue
• Highly organized, self-directed, and passionate about customer success and growth

Responsibilities

• Own a portfolio of Insurance clients and be expansion through consultative engagement
• Drive cross-sell and upsell opportunities across InvoiceCloud’s product suite (e.g., digital disbursements, text-to-pay, enhanced communications, and self-service tools)
• Understand each client’s business model and digital strategy to align InvoiceCloud’s capabilities with their customer engagement and payment goals
• Build trusted advisor relationships with executive sponsors, operations leaders, and IT stakeholders
• Develop and execute strategic account plans, identifying whitespace and growth paths for each customer
• Achieve quarterly revenue targets through expansion, selling, renewals, and solution positioning
• Partner with Marketing and Product to share customer feedback, identify trends, and co-create campaigns that support adoption and upsell efforts
• Track account health, product usage, and engagement metrics to identify risk and opportunity areas
• Stay informed on industry trends and competitive insights within P&C and Life & Health insurance markets

Preferred Qualifications

• Experience working with P&C insurance carriers or MGAs
• Familiarity with insurance billing platforms or payment technology
• Prior involvement in digital transformation or customer experience initiatives

Benefits

• Award-winning culture and leadership team
• Fast-growing company in a high-impact vertical
• Mission-driven focus on improving digital customer experiences
• Competitive compensation, equity opportunities, and flexible remote work policy
• Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission
• Some roles may also be eligible for overtime pay