Remote Enterprise Services Engineer

Summary

Join a highly team-based environment as an Enterprise Services Engineer (ESE) at Tanium, serving customers with hands-on-keyboard expertise for remote and on-site engagements. Contribute to customer success by operating and maintaining the Tanium platform and its modules, leveraging the power of Tanium in large enterprise environments.

Responsibilities

• Operationalise, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
• Identify opportunities for our federal customers to get greater value from the Tanium platform
• Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Account Managers
• Conduct daily health-checks on assigned accounts
• Work with Technical Account Managers on strategic customer activities
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and Play Book entries
• Work closely with CSMs on improving Tanium operational status within key accounts
• Provide technical direction to customer IT support staff