Remote Field Service Engineer

Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Service Engineer to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity to collaborate closely with Engineering and R&D teams.

Primary Responsibilities:

• Applicant must currently reside in vicinity of DACH region with strong preference for Berlin or Amsterdam
• Provide exceptional levels of remote and on-site customer support throughout EMEA and beyond.
• Initiate and cultivate positive relationships with customers and colleagues
• Address customer requests rapidly including documenting in CRM system
• Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
• Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ARGO platform in customer facilities
• Conduct customer training on use and maintenance of instrumentation
• Provide valuable Voice of Customer insights to inform product improvements
• Create and refine scalable customer support processes which allow for future growth
• Create / review technical work instructions, manuals, and bulletins

Qualifications:

• Bachelor’s degree or equivalent in related field
• 2-3 years of field-based experience in bio-tech industry
• Exceptional ability to communicate across all organizational levels, including executives
• Pragmatic thinker with a clear and effective approach to problem-solving
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
• Demonstrated interest and ability to learn assay applications then use that knowledge during customer support interactions
• Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
• Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
• Desire, ability, and willingness to travel from your home location to customer sites throughout EMEA, with possibility of some global travel
• Must currently reside in vicinity of the DACH region ( strong preference for Berlin or Amsterdam), with easy access to a major airport

Are you a customer focused, positive, can-do, self-motivated, goal-oriented, engineer? Do you want to work with a team who works together to accomplish goals? We want to hear from you.