Remote Field Service Engineer

Summary

Join our dynamic team as a Field Service Engineer and make a significant impact in life science research and early disease detection. This customer-facing role offers the opportunity to collaborate closely with Engineering and R&D teams, provide exceptional levels of remote and on-site customer support, and contribute to the development of our field service team.

Requirements

• Bachelor’s degree or equivalent in related field
• 2-3 years of field-based experience in bio-tech industry
• Must currently reside in vicinity of the DACH region ( strong preference for Berlin or Amsterdam ), with easy access to a major airport

Responsibilities

• Provide exceptional levels of remote and on-site customer support throughout EMEA and beyond
• Initiate and cultivate positive relationships with customers and colleagues
• Address customer requests rapidly including documenting in CRM system
• Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
• Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ARGO platform in customer facilities
• Conduct customer training on use and maintenance of instrumentation
• Provide valuable Voice of Customer insights to inform product improvements
• Create and refine scalable customer support processes which allow for future growth
• Create / review technical work instructions, manuals, and bulletins