Remote Field Service Engineer

Summary

Join Hyperfine, Inc. as a Field Service Engineer and contribute to revolutionizing patient care globally through transformational, accessible, clinically relevant diagnostic imaging.

Requirements

• Bachelor's degree in Engineering, Information Technology, Computer Science; or 3+ years of experience in electronic system troubleshooting
• 3+ years hands-on technical experience installing, troubleshooting, repairing, and calibrating complex systems (medical device system preferred)
• 2+ years experience with Unix/Linux
• 2+ years experience with networking, configuring ethernet, DHCP, WiFi, WPA2

Responsibilities

• Conduct remote and/or on-site support to include deployment/installation, maintenance, analysis, troubleshooting repair, hardware functionality and replacement, administrative oversight, and support of medical devices at customer sites
• Accountability for and coordinates response and resolution between the end users and all departments within Hyperfine and within defined SLA and business objectives
• Documenting and accountability for delivery of response and resolution for reported issues and cases including responsibility for network connectivity issues, scanner configuration, and overall end to end usability
• Addresses various types of cases to include but not limited to new features, enhancements, how-to, turn-up and configuration, training, RMA/hardware replacement, safety, regulatory and problem resolution in a time sensitive environment

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours