Forward Deployed Engineer

Summary

Join Fieldguide, a remote-first company building trust for global commerce and capital markets, as a Forward Deployed Engineer to drive successful deployments of the Fieldguide platform and tailor it to customers' unique environments. The ideal candidate is technically adept and customer-oriented, able to bridge the gap between product and client needs.

Requirements

• 3+ years in a technical role, ideally within software deployment, customer success engineering, or field engineering. Experience with enterprise or SaaS software is beneficial
• Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies
• Strong understanding of systems integration and data migration processes, with experience in ensuring seamless interoperability with client systems and tools
• Proven experience working in a customer-facing role, with the ability to translate complex technical concepts for a range of stakeholders, both technical and non-technical

Responsibilities

• Serve as the technical lead for large customer deployments, collaborating with client teams to customize and integrate the Fieldguide platform into their workflows
• Partner with internal engineering and product teams to design and implement solutions that address specific customer requirements
• Build strong relationships with stakeholders, providing guidance and proactive support to ensure smooth deployment and long-term platform success
• Diagnose and resolve technical issues during deployments, including hands-on, onsite support as needed for optimized performance
• Communicate customer insights to Product and Engineering teams, influencing the roadmap and enhancing the platform’s adaptability
• Conduct technical training for customer teams, equipping them to maximize the platform’s value in their workflows

Benefits

• Competitive compensation packages with meaningful ownership
• Unlimited PTO
• 401k
• Wellness benefits, including a bundle of free therapy sessions
• Technology & Work from Home reimbursement
• Flexible work schedules