Remote Funding Quality Assurance Associate

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Quality Assurance Associate

Your Location: Remote/Anywhere within the USA

You Report To: Funding Manager

Schedule: Monday to Friday, 10:30am - 7pm EST

Compensation: $22.61/hour plus a bonus!

Learn more about our awesome Funding Department

What you will do:

Responsibilities are, but not limited to:

• Ensure quality and system integrity of audited deals which allows and promotes policies and procedures. Following set audit parameters to ensure loan packages are processed without any compliance infractions.
• Assist Credit Servicing Operations team by booking deals that are ready to fund ensuring deals are set to fund in a timely manner.
• Evaluate and test or modified procedures used to verify that system function according to auditing parameters requirements and conform to established guidelines.
• Document return audit results to allow us to improve areas of deficiency (areas of improvement)
• Detail and monitor DRR (Deal Return Rate) metrics to track the progress and outcomes of the funding process.

What you bring:

• At least 2+ years within Funding and/or Underwriting environment; which included quality assurance duties or quality control history in a call center, the mortgage industry, or similar environment.
• Loan documentation review experience within a Loan Operations environment.
• Possesses a working knowledge of loan origination documents within the auto industry preferred.
• Strong analytical and organizational skills with great attention to detail.
• Strong verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Excellent oral, written, and interpersonal communication skills.
• Excellent time management skills with ability to complete daily assigned audits.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.