Remote Government Renewals Specialist

Summary

Join our account management team as a Government Renewals Specialist and play a key role in ensuring the continued success and satisfaction of our government clients.

Requirements

• 5+ years of demonstrated success in Renewals with a strong focus on negotiating contracts
• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
• Experience negotiating complex multi-year contracts
• Strong process management, financial competence, and adherence to policy
• Experience with enterprise CRM applications
• Strong customer management skills, including soft skills. Ability to demonstrate a strategic approach to enable persuasive conversations with customers
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Public Sector Experience Required

Responsibilities

• Develop and complete win/win negotiation strategies for account contract renewals that optimize contract terms while protecting and improving customer trust
• Partner with Customer Success and Account Executives to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions
• Improve account growth opportunities by playing a collaborative role on the account management team and helping to drive incremental opportunities upon contract renewal
• Take ownership, drive, and own the renewals process in collaboration with the account team
• Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive ‘win’ strategies
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to ensure timely closure of renewals
• Provide executive management with complete insight into renewals and solicit executive involvement as required
• Accurately maintain/update a rolling 120-day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies
• Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Data Quality, Quoting, and Forecasting
• Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team
• Engage in strategic account planning with key partners across the business to ensure accountability across teams. Act as a Renewals brand ambassador

Benefits

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO