Remote Growth Specialist

Summary

Join Sword Health in their mission to free two billion people from pain by executing and optimizing new marketing strategies, building up inbound call resources, and enhancing the customer support experience.

Requirements

• 3-5 years of experience in marketing, customer support, or related field with a proven track record of delivering on KPIs and revenue-driving targets
• Experience with performance tracking and reporting on key business metrics
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills

Responsibilities

• Support the execution of multi-channel marketing campaigns, with a focus on driving inbound calls and online conversions
• Conduct in-depth analysis of campaign performance data to identify trends, opportunities, and areas for optimization
• Assist in A/B testing initiatives to continuously improve campaign effectiveness
• Generate comprehensive reports and insights to inform marketing strategy and tactics
• Analyze call data to identify trends, opportunities for improvement, and training needs
• Collaborate on developing and refining scripts and processes for inbound call handling
• Monitor and report on key performance indicators (KPIs) for inbound call operations
• Analyze customer interactions across various channels to identify pain points and opportunities for enhancement
• Assist in developing and implementing strategies to create a concierge-like experience for members seeking enrollment support
• Collaborate with the team to optimize the user journey from initial marketing touchpoint through to enrollment completion
• Utilize analytics tools to track and analyze member interactions and support tickets
• Develop and maintain dashboards to provide insights on operational performance and marketing effectiveness
• Identify key metrics and create regular reports to track progress against goals
• Work closely with the marketing, product, and customer support teams to ensure alignment of strategies and execution
• Communicate insights and recommendations to stakeholders across the organization
• Contribute to the development of best practices for marketing operations and customer support

Benefits

• Comprehensive health, dental and vision insurance
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family