Remote Head of Deployment Operations

Summary

Join our team as the Head of Deployment Operations, leading deployments of Inspiren products and solutions, ensuring seamless integration and operational efficiency while driving strategic planning, team leadership, program management, vendor management, and best practices to achieve world-class service levels for customers and clinical success teams.

Requirements

• Bachelor’s degree in engineering, information technology, or a related field
• 7+ years of proven experience in successful implementation of complex or large-scale customer-facing deployments
• 3+ years of experience managing diverse teams, with strong leadership and team management skills
• 3+ years of experience in a technical services/support environment, with a combination of hardware/software solutions
• Analytical mindset with problem-solving capabilities, with the ability to work under pressure in a fast-paced, scaling environment
• Strong communication and interpersonal skills to collaborate effectively across teams and levels of the organization

Responsibilities

• Develop and implement the deployment strategy aligned with organizational goals
• Lead and mentor a team of Implementation leads and forward deployed engineers, ensuring projects are completed on time, within budget, and meet quality standards
• Analyze current deployment processes and identify areas for improvement. Implement automation and streamlined workflows to enhance efficiency and reduce deployment time
• Work closely with engineering, operations, clinical success, and product support teams to ensure successful deployments and resolve any issues that arise, including acting as the first-level technical support
• Communicate project status, risks, and issues to stakeholders
• Work closely with customers to understand their needs and ensure successful onboarding and implementation of products and services across the lifecycle
• Identify potential risks in deployment plans and develop mitigation strategies to minimize impact
• Manage relationships with external vendors and service providers to ensure quality and timely delivery of deployment services
• Establish key performance indicators (KPIs) to measure the effectiveness of deployment operations. Regularly report on progress and outcomes to senior management
• Stay updated on industry trends and emerging technologies related to deployment and operations. Evaluate and recommend tools and platforms that support deployment efforts

Benefits

• Experience with automation tools and deployment frameworks is highly desirable
• Proficiency in project management software and tools
• Experience in a startup environment is a plus