Remote Healthcare Virtual Assistant

Summary

Join a esteemed medical group practice specializing in Interventional Pain Management as a Virtual Assistant. This fully remote role requires proactive administrative support to enhance operational efficiency and patient satisfaction.

Requirements

• Bachelor's degree in healthcare administration, business administration, or related field preferred
• Strong communication skills, both verbal and written, with a focus on professionalism and customer service
• Experience working in a healthcare setting, with proficiency in using electronic health record (EHR) systems is a plus
• Experience with insurance processes, including prior authorizations, billing codes, and insurance verification is an advantage
• Knowledge of medical terminology, billing codes, and insurance verification processes is an advantage
• Excellent organizational skills, attention to detail, and ability to prioritize tasks effectively
• Comfortable working independently and collaboratively in a virtual team environment
• Commitment to maintaining confidentiality of sensitive patient information and compliance with HIPAA regulations

Responsibilities

• Manage the scheduling of appointments for new patients, follow-up visits, and in-office procedures
• Utilize our EMR system (Modernizing Medicine) to accurately input patient information and maintain up-to-date electronic medical records
• Assess and prioritize patient needs, directing messages to the appropriate party through our EMR system for efficient follow-up and resolution
• Handle prior authorizations for procedures and treatments, working with insurance companies to ensure timely approval and accurate documentation
• Ensure timely follow-through on specific tasks and patient phone encounters, maintaining clear communication and documentation within the EMR system
• Engage in professional and empathetic communication with patients via phone, email, and messaging platforms to address inquiries, schedule appointments, and provide information
• Assist physicians and medical staff with administrative tasks, including calendar management, correspondence preparation, and telemedicine coordination
• Collaborate with the billing department to ensure accurate coding and submission of insurance claims, following up on billing inquiries and discrepancies as needed