Implementation Engineer

Summary

Join Emi Labs, a Y Combinator company on a mission to improve access to professional opportunities for frontline workers. We're building Emi, an AI recruitment assistant, and need a Tech Implementation Specialist to configure and optimize the platform for our clients. You'll work closely with various teams to ensure successful implementation, design conversational interactions, and improve our internal tools. This role requires strong analytical and communication skills, experience with technology, and the ability to work in a fast-paced environment. We offer a competitive salary, flexible remote work, generous vacation time, wellness programs, English classes, and an internal library.

Requirements

• +1 year of work experience
• Analytical skills
• Detail-oriented and process-driven
• Basic technology knowledge (json structures, programming logics)
• Ability to deliver quality work on a tight schedule
• Great prioritization and organization skills in a fast-paced environment
• Proactivity to seek out opportunities to improve what we do and how we do it
• Excellent writing skills in both English and Spanish
• Clear and simple communication skills
• Comfortable working with multiple stakeholders
• Extreme curiosity, a bias for action, and an appetite for learning and growth
• Ability to work in a high-growth environment and adapt to changing scenarios and uncertainty

Responsibilities

• Ensure the successful configuration of the Emi solution promptly in alignment with their business case and expectations through the use of our internal tools
• Design conversational interactions by transforming business requirements into logical rules and product definitions
• Collaborate with our internal product teams to improve our toolset and bot capabilities
• Design and lead functional internal QA strategies and UAT with customers and iterate based on results to ensure customer-centric and flawless platform configuration
• Collaborate with internal teams (tech, product, and project managers) in a joint effort to comply with project milestones
• Improve our Implementation process in order to help Emi scale as efficiently as possible, ensuring high quality and being able to measure them in KPIs
• Analyze and present insights into the real-time results of each implementation and improve them upon direct or indirect user feedback/usage insights
• Participate and help build the company’s inclusive and people-driven culture

Preferred Qualifications

• Basic programming skills in Python
• SQL knowledge
• Expertise with Analytics tools (Tableau, Metabase, etc.)
• Expertise with Excel
• Scrum, Agile, or any Project management certification is a plus
• Background in linguistics or AI

Benefits

• Competitive salary: Salaries paid in USD
• Flexible remote-first work culture. We work towards goals
• Vacations: 3-weeks of vacation
• Holiday season: Week off between Christmas and New Years' eve
• Physical Wellness program: we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios and activities for you to choose from
• English Classes: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime