Remote Implementation Engineer

Summary

Join our dynamic and inclusive team at Emi Labs as we transform the recruiting experience for Frontline Workers. We're looking for a Tech Implementation Team member to build tailored versions of our platform for customers, ensuring successful implementation and adding value to their recruiting process.

Requirements

• +1 year of work experience
• Analytical skills
• Detail-oriented and process-driven
• Basic technology knowledge (json structures, programming logics)
• Ability to deliver quality work on a tight schedule
• Great prioritization and organization skills in a fast-paced environment
• Proactivity to seek out opportunities to improve what we do and how we do it
• Excellent writing skills in both English and Spanish
• Clear and simple communication skills
• Comfortable working with multiple stakeholders
• Extreme curiosity, a bias for action, and an appetite for learning and growth
• Ability to work in a high-growth environment and adapt to changing scenarios and uncertainty

Responsibilities

• Use internal tools to create and improve candidate interactions with the bot and recruiter interactions with the platform
• Ensure the successful configuration of the Emi solution promptly in alignment with their business case and expectations through the use of our internal tools
• Design conversational interactions by transforming business requirements into logical rules and product definitions
• Collaborate with our internal product teams to improve our toolset and bot capabilities
• Design and lead functional internal QA strategies and UAT with customers and iterate based on results to ensure customer-centric and flawless platform configuration
• Collaborate with internal teams (tech, product, and project managers) in a joint effort to comply with project milestones
• Improve our Implementation process in order to help Emi scale as efficiently as possible, ensuring high quality and being able to measure them in KPIs
• Analyze and present insights into the real-time results of each implementation and improve them upon direct or indirect user feedback/usage insights
• Participate and help build the company’s inclusive and people-driven culture

Benefits

• Competitive salary: Salaries paid in USD
• Flexible remote-first work culture. We work towards goals
• Vacations: 3-weeks of vacation
• Holiday season: Week off between Christmas and New Years' eve
• Physical Wellness program: we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios and activities for you to choose from
• English Classes: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime