Remote Implementation Manager

Summary

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

Requirements

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• Have a clear, professional, friendly and informative communication style
• Fluent in both English and Spanish
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor’s degree preferred)
• Are familiar with a SaaS business models and tools
• Have a true appreciation for cars and/or are familiar with the automotive industry!

Responsibilities

• Serve as the main point of contact during a customer’s implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business

Benefits

• $1,000 to set up your home office
• $20 phone/internet monthly reimbursements
• Gym reimbursement, up to $30/month
• Virtual activities and in-person meet-ups
• Laptop and super rad swag provided
• All teams get to travel and meet up for collaboration at least once/year. Shopmonkey also hosts an annual company-wide get together we call Rally
• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations
• Group volunteer efforts
• Weekly internal product & company training sessions
• Monthly events & education activities focused on DEIB, personal and/or professional development