Senior Manager, Implementation Delivery

Summary

Join Global Healthcare Exchange (GHX) as a Sr. Manager, Solution Delivery and oversee implementation projects for a portfolio of GHX solutions. You will manage and train implementation consultants, business analysts, and project managers, promoting agile techniques for high-quality customer implementations. Responsibilities include coordinating cross-functional projects, developing implementation plans, collaborating with customers and sales, and serving as an escalation point for customer requests. This role requires strong technical knowledge of software implementation and project management, experience leading software implementation lifecycles, and managing key customer relationships. The ideal candidate will possess exceptional client management, project management, and communication skills. GHX offers a competitive salary and benefits package.

Requirements

• Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects
• Exceptional client management, project management and interaction skills
• Self-motivation and a strong work ethic are essential to success
• Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships
• Must possess strong analytical and problem-solving skills
• Effective time management skills and ability to overcome obstacles to meet deadlines
• Ability to work without direct supervision
• Demonstrates flexibility in resolution of competing priorities and an ability to create an environment within their team that is resilient to challenges
• A demonstrated commitment to diversity, equity, and inclusion, with a track record of providing unique contributions and promoting a culture of openness and respect
• Bachelor’s degree in a related area or equivalent 4-year degree with requisite experience
• Minimum 5 years' experience in a technology role with deep knowledge of software development and/or associated implementation processes
• 4-6 years’ experience in a management role with responsibility for conducting performance reviews and working collaboratively with direct reports to set goals and objectives
• Minimum 5 - 7 years’ experience in healthcare role with a deep understanding of Supply Chain, Procurement and/or Data Management processes and the technology utilized to automate those processes
• Experience working in an agile environment leveraging Kanban, scrum or other related technique
• Proficiency in the use of standard Microsoft desktop applications including MS Project or equivalent project management scheduling solution
• Analytical in arriving at objective conclusions and decisions

Responsibilities

• Oversees processes in support of implementation activities
• Works in conjunction with project managers and scrum master’s to establish project priorities that are within the capability of their team and deliver revenue targets within their assigned solution vertical
• Develops strategies to streamline the implementation process. Maintains best practices for implementation
• Develops benchmarks and metrics to drive implementation standards across diverse portfolios of projects and to forecast capacity requirements
• Works as a liaison, and interfaces with Implementation, Product Management, Sales and all Technology teams to ensure that proper scope, resource pools and key dependencies are being defined and managed
• Serves as an escalation point for customer implementation/maintenance/support requests assigned to the team with the goal of achieving a high degree of customer satisfaction
• Ensures customers receive value and are positioned to achieve a high degree of utilization from GHX products and services
• Lead, mentor, and coach delivery team members throughout the project life cycle and establishes a culture of accountability resulting in improved performance
• Leverages agile based philosophies and techniques that drive self-directed and collaborative teamwork
• Builds, maintains and executes a formalized training program that ensures assigned staff maintain and build their technical expertise, including holding staff accountable for conforming to operational guidelines and change control practices, and in support of career development aspirations
• Gains a strong understanding of technology utilized in the healthcare supply chain space and drivers for use of that technology
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts

Preferred Qualifications

• Familiarity with cloud technology and methods of interfacing computer systems cloud-to-cloud (Workday, Oracle, INFOR)
• Familiarity with EDI, CXML or similar data exchange protocols and standards
• Understanding of healthcare finance/accounting processes and the technology utilized to automate those processes
• Demonstrated ability to learn new technologies rapidly
• Knowledge of the role of a product manager and an ability to define product enhancements to improve the implementation process

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement