Intake Specialist

Summary

Join Voxidea, a company connecting bilingual Latin American professionals with remote opportunities, as a Bilingual Intake Specialist. You will be the first point of contact for leads seeking legal services, collecting information, guiding individuals to resources, completing legal forms, scheduling consultations, and following up with clients. This fully remote position offers bi-weekly payments, long-term opportunities, paid time off, wellness support, and professional growth opportunities. The ideal candidate holds a bachelor’s degree, has 3+ years of customer service experience, and is proficient in managing calendars and information flow. Bilingualism in English and Spanish or Portuguese is required, along with excellent organizational and time-management skills. A reliable laptop and stable internet connection are also necessary.

Requirements

• Holds a bachelor’s degree
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers
• Is proficient in managing calendars and information flow with accuracy and efficiency
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written
• Demonstrates excellent organizational and time-management skills
• Maintains discretion and confidentiality when handling sensitive information
• Permanently resides in Latin America
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Responsibilities

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience
• Collect important information to understand client needs and assess how the firm can help
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm
• Complete legal forms and manage records of customer interactions
• Schedule and coordinate consultations with legal experts
• Follow up with clients to ensure their needs are met or provide additional support
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork

Preferred Qualifications

Has previous experience in sales, customer service, or a legal background

Benefits

• Biweekly Payments: Guaranteed with no deductions from our end
• Long-Term Opportunities: Build a lasting professional relationship with us
• Fully Remote: Work from the comfort of your home—no onsite travel required
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition
• Wellness Support: Access in-house psychological and wellness coaching services
• Professional Growth: Free training, language improvement sessions, and coaching programs
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses