Intake Specialist

Summary

Join Voxidea, a company connecting bilingual Latin American professionals with remote opportunities. As a Bilingual Intake Specialist, you'll be the first point of contact for clients seeking legal services, guiding them towards appropriate assistance. This fully remote position requires a bachelor's degree, 3+ years of customer service experience, and bilingual proficiency in English and Spanish or Portuguese. You will manage client information, schedule consultations, and handle administrative tasks. Voxidea offers bi-weekly payments, long-term opportunities, paid time off, wellness support, and professional growth opportunities.

Requirements

• Hold a bachelor’s degree
• Have 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers
• Be proficient in managing calendars and information flow with accuracy and efficiency
• Be bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written
• Demonstrate excellent organizational and time-management skills
• Maintain discretion and confidentiality when handling sensitive information
• Permanently reside in Latin America
• Own a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Responsibilities

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience
• Collect important information to understand client needs and assess how the firm can help
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm
• Complete legal forms and manage records of customer interactions
• Schedule and coordinate consultations with legal experts
• Follow up with clients to ensure their needs are met or provide additional support
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork

Preferred Qualifications

Have previous experience in sales, customer service, or a legal background

Benefits

• Biweekly Payments: Guaranteed with no deductions from our end
• Long-Term Opportunities: Build a lasting professional relationship with us
• Fully Remote: Work from the comfort of your home—no onsite travel required
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition
• Wellness Support: Access in-house psychological and wellness coaching services
• Professional Growth: Free training, language improvement sessions, and coaching programs
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses