Remote Intake Specialist

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Stafi

๐Ÿ“Remote - Honduras

Job highlights

Summary

Join our team as an Intake Specialist and play a pivotal role in ensuring individuals receive the assistance they need by gathering information, assessing needs, and coordinating consultations with our legal experts.

Requirements

  • Bachelors degree
  • 3+ years of experience in customer service, appointment setting or interpretation roles at contact centers
  • Experience managing information flow in a timely and accurate manner
  • Ability to manage calendars and set up meetings
  • Outstanding organizational and time management skills
  • Excellent verbal and written communication skills in English, and Spanish or Portuguese
  • Discretion and confidentiality in handling sensitive information

Responsibilities

  • Act as the first contact with leads by phone or email, being friendly and helpful
  • Collect important details from people who need assistance
  • Listen carefullyย and empathetically to understand what people need and figure out how the firm can help
  • Fill out legal forms if necessary
  • Guide people to the right places within the firm or elsewhere for help
  • Keep Records of customer interactions
  • Follow up with people to make sure they get help or see if they need more support
  • Assist with everyday tasks like booking appointments, managing schedules, and handling paperwork

Preferred Qualifications

  • Previous experience in sales or customer service roles is preferred
  • Legal background is advantageous

Benefits

  • Fully remote job
  • Biweekly payments with zero deductions from our end
  • Bank transfer fee subsidies
  • Yearly salary increases and anniversary bonus
  • Gym and internet bonuses to support your lifestyle
  • Paid birthday off to celebrate your day
  • 2 weeks of paid vacation and recognition of US holidays
  • Mental health support and a strong work-life balance culture
  • Free training and continuous improvement programs
  • Long-term work relationship with room to grow

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