Integration Manager

Summary

Join CoinsPaid, a remote-first company with employees working from 30+ countries, as the Integration Manager to ensure smooth and efficient transition from sales phase to integration phase for new clients.

Requirements

• Proven experience in project management, preferably in a technical or integration role
• Strong understanding of API integrations, software development processes, and technical documentation
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams
• Outstanding presentation skills, with the ability to convey technical concepts to non-technical audiences
• Strong negotiation & conflict resolution skills to manage client expectations and resolve conflicts
• Experience in UX/UI design, particularly with payment panels
• Ability to manage multiple projects simultaneously and meet deadlines
• Problem-solving skills and the ability to address technical issues efficiently
• Experience with client onboarding processes is required
• Customer-focused with a dedication to providing exceptional service
• Proactive and able to work independently as well as part of a team
• Ability to adapt to a fast-paced and dynamic work environment

Responsibilities

• Preparing and delivering comprehensive welcome packages for clients handed over from the Sales department
• Scheduling and leading welcome meetings with clients and key stakeholders to ensure smooth integration process
• Providing ongoing personalized support during the Integration process
• Leading pre-launch activities including regular client calls, final review meetings to address ongoing challenges and confirming launch dates
• Acting as a project manager to align on plans, timelines, identify risks & issues as well as ensure transparent reporting on progress
• Providing training and resources to client teams to accelerate integration as well as minimize post-integration issues
• Conducting post-launch reviews (including UX/UI review) to evaluate integration success and address any post-launch issues

Benefits

• Private and profitable company, registered and licensed in Estonia
• Secure business, with regular financial and regulatory audits
• Over 9 years of experience in the blockchain development
• Over €700M processed in crypto monthly
• Over 1M transactions processed monthly
• Over 800 merchants accounts serviced
• Over 220 team members across 30+ countries