Remote Integration Manager

Summary

Join our Customer Success team as a talented Integration Manager, combining design and user experience mindset with payment systems knowledge in the gaming industry.

Requirements

• 3+ years of experience as an Integration Manager, Technical Customer Support Representative, or similar role
• Ability to problem solve
• Prior integration experience (including troubleshooting and resolving technical issues)
• Clear written and verbal communication skills
• Strong customer service/interpersonal skills
• Effective time management skills and excellent attention to detail
• Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
• Need to understand specific client needs and problem solve appropriately
• Experience with API calls, webhooks, and Postman
• Solid understanding of JavaScript, CSS, and HTML to diagnose and address technical issues in game or platform integrations

Responsibilities

• Foster strong working relationships among Customer and Sales teams to establish project scope and objectives for team members
• Evaluate risks associated with business decisions, prioritizing Xsolla's reputation and the protection of its partners
• Proficient in diagnosing and resolving integration issues using data analysis, technical logs, and other resources, providing valuable insights for resolution
• Gather, summarize and clearly communicate client needs to technical teams
• Collaborative team player capable of directing issues to the right parties or escalating them when needed
• Enthusiastic about emerging technologies, tools, and methodologies, particularly in the context of gaming and payments
• Strong communication skills with the ability to explain solutions clearly and reference relevant documentation
• Utilize technical background and customer service experience to support partners during integration, explaining solutions clearly and directing issues to appropriate teams
• Conduct regular meetings with partners to ensure ongoing support, follow up on action items, and maintain strong relationships throughout the integration process

Preferred Qualifications

• Experience game programming (Unreal, Unity), or higher education in computer science
• Skilled in using online productivity tools (such as Confluence, JIRA, Basecamp, Slack, and Google Translate)
• A love for gaming or previous experience in the video game industry

Benefits

• 100% company-paid medical, dental, and vision plans
• Disability and life insurance
• Chiropractic coverage
• Flexible spending accounts
• A fully vested 401(k) retirement plan with a 4% company match from the start date
• Unlimited Flexible Time Off
• 14 paid holidays each year