Remote Interface Analyst

Open Position: Interface Analyst

Reports to: Sr. Manager of Interoperability

Location: Remote

About Us

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.  Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.  Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we’re just getting started and have plans to 10X the value we offer.  However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we’re looking for:

You are inspiring, authentic, intuitive, highly motivated, results-driven, and a fast learner.  You want to work for a company with a positive work culture that is fast-paced and evolving.  You believe that working for a diverse and inclusive organization is best and hold the values of One Team, Inclusion, Transparency, Agility, Empathy, Growth Mindset and Proactivity – and you’re ready to be an ambassador that exemplifies these qualities.  You are data driven and comfortable with a high-volume workload (“roll up your sleeves” approach) and adept at dealing with a dynamic work setting.

Responsibilities:

As part of the interoperability department, works to establish interfaces for surgery center clients and their business partners. Interfaces are critical to client success with the HST platform and are implemented alongside a core HST product or post-implementation of our core products. Must be able to follow project plans and gain an understanding of business and information technology. Quality Assurance testing and application function verification may also be necessary when appropriate.

Commitment to Internal Control:

The incumbent must understand, abide and uphold the system of internal controls related to the essential duties and responsibilities of the position in regard to documentation, tracking, and verification of end user acceptance.

• Install and maintain interfaces for surgery center clients and their business partners.
• Proactively coordinate with internal teams, client IT teams, and HST vendors to obtain configuration information, coordinate and test interface installs.
• Identify areas of improvement to streamline interface implementations.
• Routinely manage and troubleshoot issues with live interfaces, and escalate issues to the development team as needed.
• Document interface install processes and process changes.
• Support QA efforts for interface products in conjunction with the product and development teams.

Qualifications:

Key Technical Knowledge and Skills:

• 2-3 years work experience in information technology, computer systems, computer science or related field.
• Working knowledge of interface/integration technology concepts (e.g. HL7, APIs, databases, client-server, querying software and communications protocols)
• Some experience with SQL is preferred
• Experience with Mirth and/or other healthcare data engine is a plus

Key Professional Skills and Abilities:

• Strong communication, problem-solving, and time management sills
• Organizing and managing workloads and backlogs in a fast-paced environment
• Solid attitude for customer service
• Strong analytical and decision-making skills
• Able to work independently and as part of a tightly integrated team
• Ability to generate clear documentation with attention to detail

Education and Experience:

• Bachelor’s degree preferred with three or more years of diversified technical support experience in a corporate environment
• Associates or Technical School degree with five or more years diversified technical support experience in a corporate environment

Team Culture:

• We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration.  We invest in our team and take pride in the success of others.
• We strive to make a positive impact.  We are passionate our work and leverage our collective creativity and industriousness to make big things happen
• We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
• We love the journey.  We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Perks & Benefits:

• Remote work environment
• Health benefits paid for employee
• Unlimited vacation policy
• 10 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.