Remote IT Installation Specialist

Work at Radformation

Cancer rates increase year after year, yet high-quality care is not universal. By automating and standardizing the treatment planning workflow, Radformation aims to create a system where any patient anywhere can receive the same high-quality care.

We strive daily to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Our unwavering commitment is to deliver reliable, high-quality, automated solutions that allow clinics to standardized care for every single person in need.

We are looking for a highly motivated individual who has a passion for IT systems and problem-solving.  The  IT Installation Specialist  will help clinics solve specific problems, install and upgrade Radformation software on hospitals’ servers, attend technical calls with clinics, and troubleshoot clinical technical issues that may arise.

As the IT Installation Specialist, you will develop relationships with clinics and incorporate your technical knowledge to the engineering team to create clinics’ dream products.  With your clinical IT background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout EMEA and the UK.

Responsibilities

• Work with clinics to understand their technical issues and provide a solution independently and/or with the help of the programming team
• Support the sales and success teams by installing and upgrading clinics
• Work with hospital IT departments as the technical expert representative
• Complete IT documents and technical questions in tenders as requested by clinics
• Aid the Clinical Success Managers as needed
• Assist team members in troubleshooting internal IT issues

Abilities

• Enthusiastic about learning new technologies and sharing them with the healthcare community
• Understanding of treatment planning and radiation oncology clinical workflow
• Strong organizational skills and ability to work independently
• Highly motivated to help clinicians improve their workflow
• Excellent communication skills to assist customers via phone and web meetings

Required Experience

• Minimum 5 years experience of clinical radiation oncology IT
• Experience with Aria OIS and Eclipse TPS
• Strong experience supporting clinical applications and their infrastructure: client/server/storage/network
• Strong critical thinking skills
• Positive attitude Fluent in English

Preferred Experience

• 7+ years experience of clinical radiation oncology IT
• Cybersecurity experience
• Customer service experience
• Fluent in English and French