Remote IT Manager

Summary

Join Us: Become a part of our dynamic team and contribute to our mission of finding the best talent to drive our organization forward.

Requirements

• Minimum 5 years in IT roles such as System Engineer, Network Administrator, or IT Engineer
• Bachelor's degree in computer science or a related field
• Strong leadership and team management skills, with experience managing remote teams
• Excellent problem-solving abilities and attention to detail
• Excellent English communication skills and interpersonal skills
• Willingness to learn and adapt in a fast-paced environment

Responsibilities

• Oversee and manage the IT team, providing guidance, mentorship, and support, ensuring efficient operation across different time zones
• Design and implement IT strategies to ensure the security, reliability, and scalability of systems, particularly in a remote setting
• Manage virtual environments, including Hyper-V, Azure, and VMware, and oversee cloud infrastructure to support remote operations
• Lead the design, deployment, and maintenance of Microsoft technologies (Windows Server, Exchange, SharePoint)
• Administer and maintain network infrastructure, ensuring optimal performance, security, and accessibility for remote employees
• Implement and manage backup and disaster recovery solutions tailored to remote work environments
• Oversee the deployment and support of cloud-based solutions to ensure seamless collaboration and access for remote teams
• Ensure efficient IT support for a geographically distributed team, including managing remote access solutions, VPNs, and collaboration tools (e.g., Slack, Microsoft Teams, Zoom)
• Oversee the IT onboarding process for remote employees, ensuring they have the necessary hardware, software, and access to tools on their first day
• Manage and coordinate with HR for the procurement, distribution, and maintenance of IT equipment for remote employees, and maintain accurate asset tracking
• Oversee the IT onboarding and ensure the proper functioning of tools like Microsoft Office Suite, RingCentral, Zoom, Krisp, AnyDesk, Loom, Clockify, Moodle, LinkedIn Sales Navigator, and other tools
• Provide support and troubleshooting for these tools and ensure they are updated and optimized for use by remote teams
• Ensure cybersecurity across remote work environments, including endpoint security, data encryption, and secure access protocols
• Implement and monitor data protection policies to safeguard sensitive company and client information
• Ensure compliance with relevant regulations (e.g., GDPR, HIPAA) in a remote work setting
• Maintain detailed documentation of IT systems, processes, and procedures, ensuring transparency and accessibility for the remote team
• Communicate effectively with clients and stakeholders regarding project progress, incidents, and system changes
• Conduct regular system reviews and provide recommendations to enhance performance and client satisfaction
• Provide software application support to clients and colleagues in other departments
• Perform creation and analysis of software application functionality and suggest improvements (Microsoft Dynamics, Power Apps, Office 365, CRM applications &Azure AD)
• Ensure the application's effective front-end and back-end functionality
• Consult with the software development team, internal users, and clients to improve application performance
• Manage code migration across environments to ensure continued and synchronized functionality
• Establish the root causes of application errors, hardware, and network issues, and escalate serious concerns
• Keep a record of configuration changes and schedule application updates
• Document processes and monitor application performance metrics
• Create video and document guides for agents across all platforms
• Handle support tickets and manage and repair company equipment and devices
• Ensure the alignment of IT initiatives with business goals and objectives, with a focus on supporting remote operations
• Stay current with industry trends and emerging technologies through continuous learning and professional development
• Document internal processes and ensure accurate and timely recording of time and expenses, even in a remote setup
• Develop and deliver IT-related training programs for remote employees to ensure they are proficient with the tools and systems in use
• Encourage and support continuous learning opportunities for IT team members, particularly in remote IT management
• Define and monitor KPIs for IT performance in a remote setting, such as system uptime, response times, and ticket resolution rates
• Regularly report on IT performance, challenges, and opportunities to senior management, highlighting any remote-specific issues or trends

Benefits

• Remote work
• Flexible hours