Remote IT Operations Internship

Summary

Join Wealthsimple, a fintech company in Canada, as an IT Operations team member to maintain and troubleshoot the desktop fleet, provide technical support, and develop documentation. This role offers competitive salary, retirement savings matching plan, generous vacation days, and wellness programs.

Requirements

• Has exceptional communication skills coupled with the ability to communicate effectively to both technical and non-technical folks
• Plans, organizes, and schedules in an efficient, productive manner
• Adjusts quickly to changing priorities and copes effectively with complexity and change
• Has knowledge of Mac/PC
• Is familiar with A/V and remote presence technologies (eg. Zoom VC) and productivity suites such as G Suite or Office 365

Responsibilities

• Maintain, troubleshoot, and inventory Wealthsimple's fleet of Mac's and PC's
• Provide Wealthsimplers with top-notch technical and moral support, escalating when necessary
• Troubleshoot AV equipment such as Video Conferencing hardware and Apple TV’s
• Help to develop and maintain technical documentation and processes
• Build relationships and trust both with the immediate team as well as our internal customers
• Proactively identify opportunities to make things better

Benefits

• Competitive salary with retirement savings matching plan using Wealthsimple Work
• Generous vacation days and unlimited sick and mental health days
• Intern programming including educational workshops, hackathons, and mentorship
• A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
• Company-wide wellness days off scheduled throughout the year