IT Support Associate

Summary

Join an incredible IT Team that's passionate about simplifying everyone's work! We're hiring for a proactive team member to resolve support tickets, provide end-user support, manage enterprise applications, oversee medium-sized IT projects, and more. If you've got what it takes, find out if you're the perfect fit!

Requirements

• Outstanding technology knowledge
• Great Network Skills to manage and enhance the network infrastructure in both office and warehouse environments
• Asset management expertise
• Solid technical support background with a minimum of 5 years of IT experience
• Minimum of 5 years working in IT
• Good interpersonal skills and a strong preference for teamwork
• Good analytical ability, organization, and planning skills

Responsibilities

• Primary focus on resolving support tickets and provide end-user support
• Assist with new user setup
• Manage enterprise applications
• Oversee and manage medium sized IT projects
• MDM solution management
• Proactively prevent and address security issues
• Maintain and manage IT stock

Preferred Qualifications

• Network certifications and Knowledge
• Knowledge in Google Workspace & GSuite
• OKTA certifications
• Kandji & JumpCloud
• Notion & Slack
• Experience in managing Teams

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy