Intern Partner Support

Summary

Join us for an exciting ride as a Partner Support Intern, where you'll improve partner experience with Glovo On-Demand. As part of the team, you'll resolve technical requests, provide support, and participate in projects to enhance the partner experience.

Requirements

• Availability for a 6-month full-time internship
• Previous experience in B2B Customer Service, Marketing or Sales
• Advanced skills in Excel/Google Sheets and SQL are highly valued
• Strong attention to detail
• Eager to learn and grow

Responsibilities

• Resolve technical requests that 1st-level agents are unable to handle
• Provide support with partner-related requests or issues
• Review CRM conversations to ensure they are properly handled
• Filter and determine which technical requests require escalation
• Identify and escalate issues to the appropriate stakeholders to implement improvement actions
• Actively participate in projects aimed at improving the partner experience

Benefits

• Monthly Glovo credits to satisfy your cravings!
• Discounted gym memberships to keep you energized
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave
• Office-based nursery
• Online therapy and wellbeing benefits to ensure your mental well-being