Remote IT Support Intern

We keep the world moving by keeping risk out of the way.

Everstream Analytics risk scores and predictive insights set the world’s supply chain standard, helping global companies turn supply chains into business-changing, market-shifting, competition-crushing assets. Removing the traditional blinders of traditional data – we offer more complete information, sharper analysis, and accurate predictions. Companies like Google, Schneider Electric, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!

What Matters Most to Everstreamers

Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:

Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t

Grit | We get the job done and keep going, so our customers can do the same

Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how

Virtue | We do what’s right, the right way—especially when it’s difficult

Solidarity | When we celebrate each other and our differences, we all do better

Job Summary: We are looking for a skilled IT Support Intern with a strong focus on supporting Microsoft 365 and Mac environments. This role combines responsibilities, requiring a blend of customer service, technical expertise, and problem-solving skills. The ideal candidate will provide comprehensive support to end-users and resolve technical issues.

Key Responsibilities:

• End-User Support: Provide technical support for end-users using Microsoft 365 (Office 365, Teams, OneDrive, etc.) and Mac devices. Troubleshoot software, hardware, and network connectivity issues.
• Incident Management: Log, manage, and resolve tickets using the IT service management tool. Escalate complex issues as necessary while providing advanced troubleshooting for escalated issues.
• User Management: Manage user accounts, including password resets, access control, and permissions management.
• Device Management: Perform both basic administration tasks, such as device procurement from our vendors, enrollment, and troubleshooting.
• Knowledge Sharing: Contribute to training materials and maintain accurate documentation of support activities.

Qualifications:

• Experience:
  • Experience in an IT support role, with exposure to Microsoft 365 and Mac environments.
• Technical Skills:
  • Experience with Microsoft 365, including Microsoft Office, SharePoint, Teams, etc.
  • Experience with Windows and Mac device management.
  • Familiarity with cloud-based services, networking, and cybersecurity best practices.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to issue resolution.
  • Ability to work independently and as part of a team, with a focus on continuous improvement.

Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential.  It takes determination, focus, and resilience to scale a high-growth, global business. We’re looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren’t afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn’t always easy, but it’s always worth it. Does this sound like you? Grow your career at Everstream.