Remote IT Support Technician

Summary

Join Underdog, a fast-growing sports gaming company, as a Technical Support Specialist to provide technical support for hardware and software systems, manage Zoom Rooms and AV equipment, troubleshoot technical issues, and collaborate with senior IT staff. This is a unique opportunity to work in a dynamic startup environment.

Requirements

• A proactive technician with intermediate-level experience in IT support, capable of handling a range of technical problems independently
• Knowledgeable in Mac and Windows environments, with the ability to support both
• Working knowledge of Google Workspace, Slack, and Zoom
• Understanding of network concepts
• Passionate about solving problems, especially diagnosing and fixing technical issues
• Someone with a strong, positive attitude, a knack for customer service, and a love for helping people - “Service with a smile”
• Able to work independently, complete tasks in a timely manner, and thrive in a fast-paced, high-growth startup environment
• Impeccable written and verbal communication with the ability to translate technical information in a non-technical format

Responsibilities

• Provide technical support for hardware and software systems across our local office and remote staff
• Manage, maintain, and troubleshoot Zoom Rooms and AV equipment
• Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity
• Assist with software and hardware installations and upgrades, ensuring seamless deployment
• Collaborate with senior IT staff on more complex technical problems, escalating when needed
• Keep track of work and troubleshooting steps using our ticketing system
• Deploy laptops as part of onboarding of new employees as well as providing spares to existing employees
• Maintain hardware inventory
• Document support procedures and update our internal knowledge base
• Support IT projects and participate in larger rollouts for the organization

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• $500 home office allowance