Remote IT Technician

Summary

Join TurnPoint, a leading Managed Service Provider (MSP), as the face of their Technology Helpdesk team. You will provide technical support, triage customer issues, and work on tickets while escalating key executive and tech issues to managers. This role offers opportunities for growth and professional development.

Responsibilities

• Fielding calls and tickets
• Assigning tickets
• Working on tickets
• Escalating tech issues as appropriate to managers
• Monitoring own workflow and project tasks
• Being accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure

Benefits

• 2 weeks of paid time off
• 100% employer-covered health insurance
• Flexible Savings Account
• 401K eligibility after 6 months