Remote Key Account Manager, Merchants (Acquiring)

Summary

Join a dynamic fintech company as a Client Success Specialist, assisting merchants at all stages of cooperation, processing onboarding, and maintaining business relationships. The ideal candidate has 2+ years of experience in client success or business development, with expertise in the e-commerce sector.

Requirements

• 2+ years of experience in clients success, business development role
• Experience in working with merchants in the e-commerce sector is mandatory
• Willingness and ability to learn new things quickly
• High sense of responsibility
• Good communication skills (for communication not only with the clients but cross-team communication daily)
• Excellent written & spoken communication skills in English (not less than B2) and good command of russian (A2/B1 level)

Responsibilities

• Assisting the merchants at all stages of cooperation
• Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants
• Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process
• Maintaining long-term business relationships and daily communication with merchants
• Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio
• To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have
• Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
• Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase

Benefits

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• 20 days of vacation time
• Latvian bank holidays
• Sick leaves
• Additional birthday day off
• Team building events and corporate parties