KYC Team Leader

Summary

Join Payoneer's global community and empower anyone, anywhere to participate and succeed in the global economy. As an equal opportunity employer, we value skills, drive, and positive impact on others.

Requirements

• Bachelor’s degree holders
• 5+ years experience in operations or customer support field, 2+ years of team leader/supervisor level management experience
• Finance, Banking and Fintech operations management experiences would be a great advantage
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage
• Ability to communicate/interact with management and key stakeholders
• Hands-on experience and attention to detail
• Proficient English skills – Spoken & written. And speaking knowledge of Hindi is desirable

Responsibilities

• Manage and develop a team of backend support associates including KYC (Know Your Customer), ensuring they meet career development goals
• Carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives
• Understand end-to-end customer experience and map best practices in the market, identify gaps and operation process opportunities, and drive continuous improvements to better meet business needs
• Collaborate with various business departments and operational departments including customer care, risk, and compliance