Manager of Professional Services

Summary

Join HappyCo, a values-driven company with a flexible culture, as a high-performing Manager of Professional Services. The ideal candidate will lead the Professional services team, deliver customer satisfaction, and drive business growth.

Requirements

• Strong people leadership skills with a history of building, developing, and retaining high-performing teams
• A minimum of 2+ years of software implementation/training experience
• Strong familiarity and skills with business software applications: e.g. Slack, Jira, Asana, Google Suite, etc
• Positive, proactive work attitude
• Exceptional project management skills, with the ability to prioritize and handle multiple client projects simultaneously
• Excellent communication, negotiation, and conflict resolution skills
• Proactive Problem Solver – You take initiative to find solutions, even when the answer isn't immediately clear
• Ability to interact effectively with a diverse group of customers and staff
• True customer centric mindset with patience for customers in a learning environment
• Ability to pick up on new software features quickly
• Reliable and punctual with a strong attention to detail

Responsibilities

• Lead, mentor, and grow a team of service delivery professionals
• Foster a high-performance culture within the team
• Oversee customer engagements
• Serve as a strategic advisor to key clients
• Drive best practices in client communication and service excellence
• Develop, implement, and continuously improve service delivery methodologies
• Ensure delivery quality standards are consistently met
• Collaborate with Sr. Director of Services to define and execute the professional services strategy
• Identify and implement new service offerings, packages, and pricing models
• Monitor and optimize key metrics related to service delivery
• Establish and oversee tools, processes, and KPIs for effective project tracking and performance management
• Work closely with Sales, Product, and Customer Success teams to ensure seamless customer experiences

Benefits

• Work from anywhere supported by a flexible company culture
• Opportunity to work for one of the fastest growing technology companies in the PropTech industry
• Unlimited vacation time
• Generous paid parental leave
• Competitive and equitable pay, including stock options
• Monthly stipends to support Wellness and Home Office expenses