Senior Manager, Experience Research

Summary

Join Airbnb's Experience Research team as a Senior Staff Research Manager and lead research strategy across international product experiences. You will manage a team of researchers, contribute to research leadership, conduct high-priority primary research, and collaborate with stakeholders to ensure product solutions meet Airbnb's quality standards. A typical day involves leading research strategy, conducting qualitative and quantitative studies, facilitating alignment among teams, collaborating with other leads, communicating with stakeholders, and mentoring a team. The role requires 12+ years of industry experience, 5+ years managing UX researchers, and expertise in various research methodologies. The position is US-remote eligible with occasional office work and requires regular meetings with international teams.

Requirements

• 12+ years industry experience, using both qualitative and quantitative research methodologies
• 5+ years managing UX researchers
• Experience with a wide range of qualitative and quantitative research methodologies and a strong understanding of industry best practices
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces
• Exceptional written and verbal communication skills
• Strong experience managing remote and globally distributed teams
• Past experience leading research on cross-cultural products and international research

Responsibilities

• Lead research strategy across international product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards
• Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across the UXR team
• Facilitate alignment among Product Managers, Designers, Writers, Country Managers, and partner organizations on project plans including goals, scope, and timeline
• Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making
• Communicate effectively with stakeholders from across the company, including senior leadership
• Lead, manage, coach, and mentor a team of individual contributors to deliver insights across international growth and payments
• Execute in a fast-paced environment with ambiguity

Preferred Qualifications

• Advanced degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences
• Fluency in a language beyond English
• Experience conducting research in the Payments space, especially international payments
• Past close collaboration with other research functions, including Market Research or Consumer Insights

Benefits

Bonus, equity, benefits, and Employee Travel Credits