Senior Manager, Experience Research

Summary

Join Airbnb's Experience Research team as a Senior Staff Research Manager and lead research strategy across international product experiences. You will manage a team of researchers, conduct high-priority research, and collaborate with stakeholders to ensure product solutions meet Airbnb's quality standards. This role requires 12+ years of industry experience, including 5+ years managing UX researchers, and expertise in qualitative and quantitative research methodologies. You will work with teams across various global locations and be responsible for delivering impactful insights within complex problem spaces. The position is US-remote eligible with occasional office work. Compensation includes a competitive salary, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 12+ years industry experience, using both qualitative and quantitative research methodologies
• 5+ years managing UX researchers
• Experience with a wide range of qualitative and quantitative research methodologies and a strong understanding of industry best practices
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces
• Exceptional written and verbal communication skills
• Strong experience managing remote and globally distributed teams
• Past experience leading research on cross-cultural products and international research

Responsibilities

• Lead research strategy across international product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards
• Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across the UXR team
• Facilitate alignment among Product Managers, Designers, Writers, Country Managers, and partner organizations on project plans including goals, scope, and timeline
• Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making
• Communicate effectively with stakeholders from across the company, including senior leadership
• Lead, manage, coach, and mentor a team of individual contributors to deliver insights across international growth and payments
• Execute in a fast-paced environment with ambiguity

Preferred Qualifications

• Advanced degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences
• Fluency in a language beyond English
• Experience conducting research in the Payments space, especially international payments
• Past close collaboration with other research functions, including Market Research or Consumer Insights

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits